Privacy Policy
Your privacy and the security of patient data are our highest priorities. Learn how we protect and handle information in our global teleradiology platform.
Last updated: 6/29/2025
1. Information We Collect
XenoRad operates as a global teleradiology platform, connecting healthcare facilities with board-certified radiologists across the Middle East, Gulf region, and Asia to provide rapid preliminary interpretations of medical imaging studies.
Medical Information:
DICOM images, patient identifiers (anonymized when possible), clinical history, imaging parameters, and related medical data submitted through our secure platform.
Healthcare Provider Information:
Facility details, referring physician information, contact details, medical license numbers, and institutional affiliations.
Radiologist Information:
Professional credentials, licensing information, subspecialty certifications, performance metrics, and quality assurance data.
Technical Data:
Platform usage logs, access times, IP addresses, device information, and system performance metrics for quality assurance and security purposes.
2. How We Use Your Information
- Provide rapid preliminary radiological interpretations through our international network of radiologists
- Facilitate secure communication between healthcare providers and interpreting radiologists
- Ensure platform security and prevent unauthorized access across multiple jurisdictions
- Maintain quality assurance programs and radiologist performance monitoring
- Comply with healthcare regulations in the United States and radiologist home countries
- Provide 24/7 customer support and technical assistance
- Generate anonymized analytics to improve service delivery and turnaround times
3. International Data Transfers and Compliance
Given our global network of radiologists, patient data may be transmitted internationally for interpretation purposes. We maintain strict compliance standards:
HIPAA Compliance:
Full compliance with U.S. Health Insurance Portability and Accountability Act
Cross-Border Security:
All international data transfers use end-to-end encryption and secure VPN connections
Data Localization:
Patient data is processed and stored in HIPAA-compliant data centers within the United States
Radiologist Access:
International radiologists access data through secure, audited connections without local storage
Regulatory Compliance:
Adherence to data protection laws in radiologist home countries including UAE PDPL, Saudi Arabia PDPL, and applicable Asian privacy regulations
Business Associate Agreements:
Comprehensive BAAs executed with all healthcare facility clients
4. Radiologist Network and Quality Assurance
Our international radiologist network is carefully vetted and monitored:
- All radiologists are board-certified in their home countries with verified credentials
- Continuous professional development and U.S. imaging standards training
- Regular quality assurance reviews and peer consultations
- Secure access protocols with multi-factor authentication
- Comprehensive confidentiality and non-disclosure agreements
- Performance monitoring and feedback systems
5. Data Security and Protection
We implement enterprise-grade security measures across our global operations:
Encryption:
AES-256 encryption for data at rest and in transit
Network Security:
Secure VPN tunnels for all international connections
Access Controls:
Role-based access with multi-factor authentication
Audit Trails:
Comprehensive logging of all data access and modifications
Data Centers:
SOC 2 Type II certified facilities with 24/7 monitoring
Incident Response:
Rapid response protocols for security incidents
6. Contact Information
For privacy-related questions, complaints, or to exercise your rights:
Privacy Officer:
operations@xenorad.com
Phone:
+1 407 937 9926
Mail:
XenoRad Privacy Officer, 1800 Pembrook Dr 300 Orlando, FL 32810
Business Hours:
Monday-Friday, 8:00 AM - 6:00 PM PST
Emergency Privacy Issues:
Available 24/7 through our main contact number